At Shine Skincare, our product return policy is pretty straightforward! You can start a return within 60 days from the day you receive your product. We welcome returns for all purchases as long as the items are in perfect condition, meaning they must be unopened, unused, and with all seals still intact.
If your item arrives damaged, defective, or incorrect, please reach out to our customer service team by text or call at 205-605-8772 or email hello@shopshine.io, and we will address your issue on an individual basis. To facilitate a swift resolution, please be ready to share photos or video evidence of the issue.
Please be aware that we do not offer exchanges. If you wish to receive a different item, please place a new order and return the original item for a refund. This return policy complements your statutory rights.
Privacy Policy for ShopShine
Effective Date: April 1, 2024
Welcome to Shopshine. Your privacy and the security of your personal information are important to us. This Privacy Policy outlines the types of information we collect, how we use it, and the measures we take to protect it.
1. Information We Collect
- Personal Information: We collect personal information you provide when you purchase products, sign up for our newsletter, or participate in our rewards program. This may include your name, email address, postal address, phone number, and payment information.
- Device and Usage Information: When you visit our website, we automatically collect information sent by your device. This includes your IP address, browser type, operating system, and information about your use of our site.
- Cookies and Tracking Technologies: We use cookies and similar technologies to track the activity on our site and hold certain information, enhancing your browsing experience and our services.
2. How We Use Your Information
- To Provide Products and Services: We use your information to process transactions, deliver products and services, and manage our business.
- To Communicate with You: We use your information to communicate with you about your account, our products, and services, and to respond to your inquiries.
- To Improve and Personalize Your Experience: We analyze information about how you use our services to provide an enhanced customer experience.
- For Marketing Purposes: With your consent, we may send you promotional messages and newsletters related to our products and services.
3. Sharing of Information
- Service Providers: We share information with service providers who help us manage our operations and deliver our services, such as payment processing and logistics.
- Compliance and Safety: We may disclose information when required by law or when needed to protect our rights, property, or safety.
- Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company, the information held by Shopshine.io may be among the transferred assets.
4. Security of Your Information
We take reasonable measures to protect your personal information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. We use trusted payment processing services to encrypt credit card information during transmission over the Internet.
5. Your Choices
- Cookies: You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent.
- Marketing Communications: You can opt out of receiving our marketing emails at any time by following the unsubscribe link included in such emails.
6. Children’s Privacy
Our website is not intended for children under 13 years of age. No one under age 13 may provide any personal information to or on the website. We do not knowingly collect personal information from children under 13.
7. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.
8. Contact Us
If you have any questions about this Privacy Policy, please contact us by email at hello@shopshine.io
Thank you for choosing Shopshine.io. We are committed to protecting your privacy and creating a safe and secure online environment for you to enjoy our products and services.
ShopShine.io Terms and Conditions
Welcome to ShopShine.io, your go-to source for skincare products. By accessing and using our website or services, you agree to the following terms and conditions. If you do not agree with these terms, please do not use our website or services.
1. General
1.1 Eligibility: To purchase products from our website, you must be at least 18 years of age or have parental consent if under 18.
1.2 Changes: We reserve the right to modify these terms at any time. Any changes will be effective upon posting on this page, and continued use of our website constitutes acceptance of these terms.
1.3 Privacy: Your use of our website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your data.
2. Products and Orders
2.1 Product Descriptions: We strive to provide accurate descriptions and images for all products. However, we do not guarantee that the information is error-free or complete.
2.2 Pricing: Prices listed on our website are in US dollars and include applicable taxes unless otherwise stated. Prices may change without notice.
2.3 Order Confirmation: Once you place an order, you will receive an email confirmation. This does not constitute acceptance of your order; we reserve the right to cancel or limit orders at our discretion.
2.4 Shipping: Orders will be shipped according to the shipping options selected during checkout. We are not responsible for shipping delays once an order has left our facilities.
2.5 Returns and Refunds: Please review our Return Policy for details on returning products and obtaining refunds.
3. Intellectual Property
3.1 Ownership: All content on this website, including text, graphics, logos, and images, is the property of ShopShine.io or its licensors and is protected by intellectual property laws.
3.2 Use: You may not reproduce, distribute, or use any content from this website without prior written permission from us.
4. User Conduct
4.1 Prohibited Activities: You agree not to engage in any activities that:
- Violate any laws or regulations.
- Infringe upon the rights of others.
- Interfere with the operation of our website.
4.2 Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
5. Limitation of Liability
ShopShine.io is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Our total liability for any claims arising from your use of our website or products is limited to the amount paid for the products.
6. Governing Law
These terms are governed by and construed in accordance with the laws of the state of Alabama, and any disputes arising from these terms will be resolved in the courts of Tuscaloosa County, Alabama.
7. Contact Us
If you have any questions or concerns about these terms, please contact us at hello@shopshine.io